Returns Policy
Our Product Return Policy
If you change your mind and would like to return your product, we will arrange an exchange or refund of your purchase (within 28 days of delivery) provided that:
- The product has not been used
- The product is in its original packaging and the seal is in tact
- It is in a resalable condition
Product Return Procedure
If you find that the item that you have selected is unsuitable and would like to arrange for the collection and return of the product, please contact us by email at info@ojfresh.com quoting your order number.
Upon receipt of your email we will contact you with further details on how to return the item to us. In most cases we will ask you to return the item to our address, Unit 3, Camberley Business Centre Stanhope Road Camberley Surrey GU15 3DP
- All products are checked on return to our warehouse prior to exchange or refund.
- In the event of the product being used, or an accessory missing, a full refund will not be processed. We will charge you the cost of replacing any missing item(s). Each manufacturer has a different cost per item.
- Items must be returned in the best possible condition (and where possible with the original packaging) including any accessories or free gifts.
Please note that the manufacturer endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period. If the product develops more than three technical faults in the first year of the guarantee period an identical or comparable replacement will be offered if requested. In the event that the goods have already been despatched at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. Please note that when purchasing a product the delivery charge is subsidized, the full cost of returning the product will be charged. If you do not return the goods within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights. We recommend that you obtain proof of posting. Please note that all goods return must be in their original packaging and with all seals in tact. Your statutory rights are not affected.
Cancellations
Distance Selling Regulations
If you are not completely satisfied with your purchase you may cancel your order under the Consumer Protection (Distance Selling) Regulations 2000, within 7 working days of delivery for an exchange or refund, even if you have opened the goods to inspect them, as long as you have taken reasonable care of the goods. To exercise your right under these regulations you must write to us at the address below or email us details the product you wish to return.
Please note: - The following address is for letters only:
Camberley Business Centre Stanhope Road Camberley Surrey GU15 3DP
or e-mail info@ojfresh.com
